COVID-19: unprecedented mobilization at the Canada Revenue Agency

Canada Revenue Agency (CRA) employees prepare to begin the heavy task of distributing the Canada Emergency Benefit (CDP) next Monday to help Canadians cope with the personal financial impact of the COVID-19 crisis.
Usually, during the filing of income tax returns, between 3,000 and 4,000 Agency employees are distributed to the various call centers across the country to answer questions from Canadian taxpayers.

In this exceptional year, around 1,000 other employees will be added to the usual number of attendants as of Monday. The Agency predicts that approximately 300,000 Canadians will learn about ECP every day.

This program will provide emergency financial assistance to salaried and self-employed workers who have been directly affected by COVID-19. She will provide a payment of $ 2,000 for a period of 4 weeks, up to a maximum of 16 weeks.

Due to the context of confinement imposed by the pandemic, Canada Revenue Agency employees will take calls from their home. The Agency is also emphasizing telework to prevent the spread of the new coronavirus.

Marc Brière, the national president of the Tax Employees’ Union, which represents most of the people employed by the Canada Revenue Agency, says this will be an unprecedented challenge. He hopes that the staff will prove that they are not there only to enrich the taxman.

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